This element is called General Text 1 after form and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

What is eLTS? – eLTS is a support offering for customers who have fallen on to unmaintained releases of their Unit4 software solution (Unit4 Solution). Unmaintained releases are any releases of the Unit4 Solution which are not the current (n) or the previous (n-1) release.

Why is this relevant to me? - All customers on unmaintained releases (n-2 and older) are only entitled to a basic level of support whereby customers can still raise a ticket in the support portal, but there will no longer be any SLAs in place to deal with this ticket. We refer to this as ‘Non-SLA Support’. As a customer on an older release of the Unit4 Solution, this will apply to you.

What does it mean? - It means, for example, that there will not be a time frame within which a response needs to be provided (once a ticket is logged) and it also means that ‘priority’ is no longer a factor in when a ticket will be processed and that you will no longer be able to escalate issues.   

What am I entitled to? – As a customer on Non-SLA Support, you will retain full access to Unit4 Communities, which is a self-service portal that enables you to engage with other customers and partners, ask questions, share tips and best practice and access all Unit4 Solution documentation. You also retain the right to obtain a copy of the latest release of the Unit4 Solution.

What are my options? – Customers have the following 2 options: 

1. 1) Upgrade your Unit4 Solution to a maintained release (Upgrade); or
2. 2) Pay for eLTS, being a 30% uplift on current support and maintenance costs, which will ensure standard support SLAs are put in place for a period of 12 months. You will need to sign an addendum to your existing contract, updating your support entitlements.
   

This element is called General Text 2 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 3 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!​

This element is called General Text 1 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!​

This element is called General Text 2 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!​

This element is called General Text 4 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 5 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 6 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 7 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 8 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 9 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 10 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 11 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 12 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 13 and this is the title in H4

WThis is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 14 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 15 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 16 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 17 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 18 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 19 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 20 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 21 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!

This element is called General Text 22 and this is the title in H4

This is an example of general body text. You can make the text in this element center aligned if you so choose, remember to not use center aligned text for longer pieces of text as this makes it harder to read. You can also change the background color of this element to make it stand out more!