Extended Legacy Tiered Support (eLTS) FAQ
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The Challenge
STANLEY Security, a division of Stanley Black & Decker, offers innovative solutions for safety and fire protection. Growing rapidly in Sweden, the company needed greater visibility into its business operations to make accurate and fast business decisions.
- Professional Services
- 30 locations
- 800 employees
- Based in Sweden
How Did Unit4 Help?
- Broad capabilities and new processes led to fewer systems needed to manage finance
- Centralized reporting for project visibility
- More comprehensive project reporting for better decision-makingn
- One system for time registration and transactions for follow-up, invoicing and salaries
- Mobile time sheets for field staff
- Easy upgrading for cost-efficiency
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What is eLTS?
The eLTS Support offer is applicable for all customers on legacy non-maintained Releases of Unit4 products. We strongly advise all customers to move to the Unit4 Cloud, starting with a Cloud Migration Assessment, and the eLTS is a way to ensure support during your Cloud journey. For next steps, please reach out to your Account Manager to discuss, or reach out to us via the below contact form.
Why is this relevant to me?
All customers on unmaintained releases
without an eLTS agreement will be automatically moved to End of Life Support. This allows customers to solely access self-help recourses and NO-SLA Support for the same maintenance costs. The NO-SLA tickets cannot be escalated.
What being on an unmaintained version means?
If your organization is still using outdated releases, then you may encounter various disadvantages and restrictions. it may prove very challenging and, or not possible, to fix technical and interoperability issues that arise. Software deficiency may arise as technologies get deprecated. As fixes and critical patch updates cease, the software might become vulnerable to security and privacy issues. The software will not be able to comply with new tax, legal, and regulatory updates.
What am I entitled to with eLTS?
The eLTS agreement ensures that you keep the benefits of your existing support terms on your unmaintained version. This includes standard first response SLAs, resolution SLAs, as well as the ability to escalate your Incidents. The eLTS agreement is valid for a period of 12 months only, and doesn't automatically renew. Even with eLTS no bug fix will be produced for unmaintained versions, hence the necessity to upgrade to a maintained version as soon as possible.
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What are the options?
Moving to the Unit4 Cloud with, or without, Unit4 eLTS Support offer:
Move straight to the Unit4 Cloud
Learn more about the Unit4 Cloud, the business benefits and your Cloud Journey for ERP, Unit4 Financials by Coda, and FP&A. The first step for all Cloud journeys is a Cloud Migration Assessment.
Move to the Unit4 Cloud, with eLTS support during your journey
You will need to sign an eLTS addendum to your existing contract, updating your support entitlements for a period of 12 months.
What if we move to the cloud during the 12 months eLTS agreement?
Not to worry! Unit4 will reimburse the costs incurred for the eLTS, and will be managed in dialogue with your account manager after your go-live.
Learn more with our factsheet
To learn more about Extended Legacy Tiered Support (eLTS), its benefits, and to better understand its terms, please consult our factsheet that covers everything you need to know.
The Challenge
STANLEY Security, a division of Stanley Black & Decker, offers innovative solutions for safety and fire protection. Growing rapidly in Sweden, the company needed greater visibility into its business operations to make accurate and fast business decisions.
- Professional Services
- 30 locations
- 800 employees
- Based in Sweden
How Did Unit4 Help?
- Broad capabilities and new processes led to fewer systems needed to manage finance
- Centralized reporting for project visibility
- More comprehensive project reporting for better decision-makingn
- One system for time registration and transactions for follow-up, invoicing and salaries
- Mobile time sheets for field staff
- Easy upgrading for cost-efficiency
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The Challenge
STANLEY Security, a division of Stanley Black & Decker, offers innovative solutions for safety and fire protection. Growing rapidly in Sweden, the company needed greater visibility into its business operations to make accurate and fast business decisions.
- Professional Services
- 30 locations
- 800 employees
- Based in Sweden
How Did Unit4 Help?
- Broad capabilities and new processes led to fewer systems needed to manage finance
- Centralized reporting for project visibility
- More comprehensive project reporting for better decision-makingn
- One system for time registration and transactions for follow-up, invoicing and salaries
- Mobile time sheets for field staff
- Easy upgrading for cost-efficiency
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Who can I talk to about this?
Please contact your Unit4 account manager for more information (who should have contacted you with this information sheet). If you don’t know your account manager, you can locate this information within the Communities portal, under ‘My Account’.
You can also reach out to us via this form below, and we're happy to help.