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Insights into Info-Tech's 2025 Emotional Footprint Report

See how procurement software vendors stack up on trust, fairness, innovation, and customer experience in Info-Tech’s most recent report.

Download the full Emotional Footprint report

In procurement, choosing the right technology partner goes beyond features and pricing. Info-Tech's 2025 Emotional Footprint Report evaluates leading sourcing and procurement software vendors on the emotional drivers that matter most—trust, fairness, collaboration, and value delivery.

This independent analysis captures real customer sentiment across 25 emotional dimensions, offering a unique lens into how vendors truly perform as partners. With insights into both strengths and challenges, the report empowers procurement leaders to make informed, confident technology decisions.

Inside the report, you’ll discover:


  • Comparative Emotional Footprint scores for leading procurement software vendors

  • Vendor strengths and weaknesses based on direct customer sentiment

  • How Scanmarket achieved a +86 Net Emotional Footprint and 90% positive sentiment

  • Which providers customers perceive as most fair, friendly, and innovative

  • Actionable insights to help you choose the right strategic sourcing partner

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