Unit4’s State of the Digital Nation 2023 Survey

Unit4’s bi-annual State of the Digital Nation survey examined the progress in digital transformation made by public sector institutions in the UK, Canada, the Netherlands and Sweden, interviewing 300 public sector professionals across central and local government, non-governmental bodies and healthcare.

Organizations face difficult choices to balance the need to identify cost efficiencies, while still maintaining the appropriate levels of services for citizens, it shows that inconsistency in strategy is hampering transformation, which is likely as a result of organizations having to switch focus from dealing with the pandemic to short-term initiatives to sustain services against a backdrop of budget constraints. Read about the challenges, successes, and conflicts that are holding back digital transformation in the sector.

• The worldwide average for completing digital transformation programs is 2-3 years, suggesting there has been little progress in speeding up delivery since 2021
• However top priority was to achieve cost savings by adopting lower cost collaboration solutions that deliver efficiencies,
• There is conflict departments on the technology selection and implementation priorities.