Profit margins depend on excellence in service execution, keeping a sharp eye on billable hours, and optimizing people utilization.
Read our eBook to learn:
- The 20 essential KPIs you need to monitor to ensure excellence and why they are so important if you are to win at the service game.
- How you can elevate your service game to the top in the current uncertain economic climate.
- What expert analysts from SPI Research and Constellation recommend as best practices.