Cultivating new and repeat clients continues to be the lifeblood for professional services organizations – and a successful firm is one that invests in sales, marketing, and service packaging.
In this eBook we explore key findings relating to client relationship management and service execution – the two most important pillars of SPI’s Maturity Model. And how you can understand their drivers to help your business perform at the same level as the top 5% in the market.
Read it to learn:
- How better client relationships can boost your firm’s performance against a wide variety of KPIs.
- How your peers performed in marketing, sales, and service development in the past year.
- Why almost all service execution KPIs declined in 2022 – and how you can recover in 2023.
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