Cultivating new and repeat clients continues to be the lifeblood for professional services organizations – and a successful firm is one that invests in sales, marketing, and service packaging.
In this eBook we explore key findings relating to client relationship management and service execution – the two most important pillars of SPI’s Maturity Model. And how you can understand their drivers to help your business perform at the same level as the top 5% in the market.
Read it now to learn:
- How better client relationships can boost your firm’s performance against a wide variety of KPIs.
- How your peers performed in marketing, sales, and service development in the past year.
- How optimizing service execution can help you achieve project margins of 60% or higher.
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