Service Performance Insight have just released their 2021 edition of the Professional Services Maturity Benchmark.
They explore how the industry has performed as it returns to growth following 2020 – with revenues increasing 22% and net profit remaining strong even in the face of ongoing talent challenges.
Read the report for yourself to discover what it means to be a top-performer after COVID, how you can achieve it, and how technology plays a more important role than ever in maintaining both service levels and profitability. Including:
- How attrition has risen 42% in the past year – and what this means for business performance.
- What “maturity” means for professional services in 2022.
- What sets the best apart from the rest – and what you can do to emulate them.
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