See how your industry performed in a year like no other
SPI’s 2021 Professional Services Maturity Benchmark shows how companies in the service-based industries performed in 2020 – and how your organization measures up..
We’re excited to announce that Service Performance Insight have just released their 2021 edition of the Professional Services Maturity Benchmark.
The report sheds light on one of the most challenging years the industry has ever experienced. After a surprisingly strong performance in the worst part of the COVID crisis, a K-shaped recovery has seen the best positioned firms nearing record levels of growth while the bottom 20% saw revenue and profits plummet.
Read the report for yourself to discover what it means to be a top performer in these tumultuous times – what success looks like, how companies are achieving it, and the increasingly important role of technology in the provision and management of service-based businesses. Including:
- Why employee attrition was lower in 2020 than in any of the previous 5 years.
- What “maturity” means for professional services in 2021 – and what you can do to achieve it.
- What it means to be a top performer after 2020 – and which metrics you’ll need to track to do it.