See how your industry performed in a year like no other
SPI’s 2021 Professional Services Maturity Benchmark shows how companies in the service-based industries performed in 2020 – and how your organization measures up..
The report sheds light on one of the most challenging years the industry has ever experienced. After a surprisingly strong performance in the worst part of the COVID crisis, a K-shaped recovery has seen the best positioned firms nearing record levels of growth while the bottom 20% saw revenue and profits plummet.
Read the report for yourself to discover what it means to be a top performer in these tumultuous times – what success looks like, how companies are achieving it, and the increasingly important role of technology in the provision and management of service-based businesses. Including:
- Why employee attrition was lower in 2020 than in any of the previous 5 years.
- What “maturity” means for professional services in 2021 – and what you can do to achieve it.
- What it means to be a top performer after 2020 – and which metrics you’ll need to track to do it.
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