Delivering Superior Professional Services Performance in Uncertain Times - Architecture & Engineering

[White paper]

2019 was one of the best years of Professional Services performance SPI Research has ever seen. In the US, AE firms showed solid increases in revenue, and both profit and client satisfaction remain high. But in came 2020, and it seems like the world has changed.

Companies in every industry have turned to technologies such as videoconferencing (Microsoft Teams, Zoom, etc.) to improve the ability to conduct business efficiently, while maintaining a safe distance. The Professional Services market, and in particular AE firms, have moved in this direction for some time. However, its use has increased exponentially in recent months as a result of the pandemic. Cloud-based computing, which was built to support a mobile workforce, has also taken off over the past decade.

In this executive white paper, SPI Research analyzes and highlights some of the areas where AE firms can improve performance given the changing world, using data from 346 US-based AE firms.

SPITriangle2019 (002).png