The COVID pandemic has put an end to the trend of gradual adoption. Modern digital systems have rapidly shifted from a strategic choice for the forward thinking to a non-negotiable element of effective service delivery.
In this e-guide, we’ll be exploring the challenges inherent in the public sector in a post-COVID world. And examining how digitization will form a key part of the foundation for both ensuring effective service delivery and readying organizations to meet future crises
According to McKinsey, the three main challenges holding the public sector back are:
- Difficulty changing due to deep cultural and legacy roots, especially when status quo is valued and risk-taking is avoided
- Lack of employees with the right skills
- Lack of strategic alignment on digital processes across government entities with various units operating independently
That is why more and more public sector organizations are relying on new technologies, like cloud platforms and ERP software, to help improve citizen services against a backdrop of emergent challenges and restricted funding.
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